To receive support from AWESEM we need to validate your theme purchase. ThemeForest provides a “Item Purchase Code” and you can use this code to get support.
You need to log into your ThemeForest account and go to your “Downloads” page. Locate the AWESEM theme you purchased in your “Downloads” list and click on the “Download” button. This will open a drop-down menu listing an option to download the item or the “License Certificate and Purchase Code”.
After you have downloaded the certificate you can open it in a text editor such as Notepad and copy the Item Purchase Code:
LICENSE CERTIFICATE : Envato Marketplace Item ============================================== This document certifies the purchase of: ONE REGULAR LICENSE as defined in the standard terms and conditions on the Envato Marketplaces. Licensor's Author Username: awesem Licensee: John Doe For the item: Deadline - Responsive Premium WordPress News / Magazine Theme https://themeforest.net/item/deadline-responsive-premium-wordpress-news-magazine-theme/117203 Item ID: 117203 Item Purchase Code: abcdefg-12345-67890-abcd-abcdefg Purchase Date: 2013-01-01 00:01:01 UTC For any queries related to this document or license please contact Envato Support via http://support.envato.com/index.php?/Live/Tickets/Submit Envato Pty. Ltd. (ABN 11 119 159 741) PO Box 21177, Little Lonsdale Street, VIC 8011, Australia ==== THIS IS NOT A TAX RECEIPT OR INVOICE ====
Finally, use this Item Purchase Code when submitting a support ticket.
You should have received an emailed entitled “AWESEM Themes – Your order” after purchasing a product on awesemthemes.com. This confirmation email contains details about your order as well as “Your Download Code” which is what you need to gain access to our support forum. Please get in touch via the email form on our ThemeForest profile page if you have not received this email.
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